Terms & Conditions

Diss Computers is an IT company located in Bhayander Mumbai. We provide sales, service, repairs, and solutions all over Mumbai with a proven track record, with over 1,00,000+ Laptops and Desktops repaired in the last year itself.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. THESE TERMS AND CONDITIONS INCLUDE AN AGREEMENT TO MANDATORY ARBITRATION, WHICH MEANS THAT YOU AGREE TO SUBMIT ANY DISPUTE RELATED TO YOUR USE OF THE SITE AND/OR THE SERVICES TO BINDING INDIVIDUAL ARBITRATION RATHER THAN PROCEED IN COURT. IF YOU WANT TO OPT-OUT OF THIS MANDATORY ARBITRATION AGREEMENT, THE DISPUTES/ARBITRATION PROVISION BELOW DESCRIBES THE PROCEDURES YOU MUST FOLLOW TO DO SO. THE DISPUTES/ARBITRATION PROVISION ALSO INCLUDES A CLASS ACTION WAIVER, WHICH MEANS THAT YOU AGREE TO PROCEED WITH ANY DISPUTE INDIVIDUALLY AND NOT AS PART OF A CLASS ACTION.

DATA POLICY & Protection:

THE DATA (PRIVACY AND PROTECTION) BILL 2017 Act INDIA

Privacy Policy: Your private information (Name, Email, Phone) submitted will not be sold, shared, or rented to others. This information is strictly for our company’s promotions & updates. You may opt out of receiving our communication by emailing us at info@disscomputers.com

We are specialists in providing on-site computer repair services and network support for all sized businesses, on-site computer and network services that are convenient and reliable, why hassle with disassembling your PC from your home and bring it to a repair shop every time when it has problems? When virus and spyware issues surface or other computer headaches arise. Also, we build high-end Gaming PC’s

Repair Policy: Before Submitting Computer, Desktop, Laptop Printers, or any other device for repair. please read our repair policy carefully.

Repairing: All repairing will be done on owners’ responsibility. In no event Diss Computer shall be held responsible for any loss or damages, including with or without limitation, indirect or consequential, whatsoever arising from use of parts or data. When devices received for repair, there shall be no warranty to repair the dead condition devices Laptop, Desktop, Printer etc, or any other issues arising while repairing or post repair, Diss Computer will not be held for any type of compensation or any claim by customer.

Consent: By using our website, or continue to use our services, you hereby consent to our Privacy Policy and agree to Privacy Policy. The Privacy and Protection Bill 2017.

Third party Services: Your request will be processed through Diss Computer Registered Vendor / Authorized Franchisee.

Under Warranty Products: We the Diss Computer provider, shall not be obliged to undertaking the repair of the product/device under warranty. We hereby advice customer to get in touch with authorized service centres / manufacturer or distributor. We do not repair warranty product, in event of warranty claim, Diss Computer is not liable.

Checklist (Pre & Post Diagnosis Report): We collect details / status of device before repair & post repair. This checklist is in place to avoid any confusion or conflict later on. This is mandatory checklist to prevent of misuse of service and avoid any inconvenience to the customer.

Device Specification / Record of Spare Parts / Parts Removal: We, service provider does not alter or remove any part of the device without customer notification /approval, however hereby we advise to customer to note down the device serial number. No questions will be entertained under this matter and if any dispute arises then Diss Computer decision will be held / considered final, and Customer is bound to agree it.

Data Backup: Customer is solely responsible for any data in the device. We neither access customer data nor take any backup / store at our end. We STRICTLY take customer permission before Repair. Customer must backup the data before giving device for repair. During the repair process if data lost, we will be in no way responsible for its recovery, or NO compensation will be paid. Data Recovery: Upon successful data recovery from crashed hard disk, we delete the local copy/data from our computer in front of customer. We do not take any responsibility of data leak if customer had provided hard disk to another vendor before giving us for the same issue. Customer must inform such details prior to submitting hard disk No compensation liable to pay in such cases.

Data Responsibility: All software’s and its related data in a device are customer responsibility, Customer must backup all the data before giving it for repair. Neither Diss Computer its service partners are responsible for any of customer confidential, banking related, proprietary, or personal information or any type of data contained in the device which customer submitted for repair. Customer should remove all such information from the device prior to its return/submitting. None of our engineer has rights to access customer data without customers permission.

Charges mentioned on website are standard and subject to increase/decrease based on location or demand and availability. Kindly refer charges before submitting device to avoid any confusion / dispute. The charges for labour as well as spare parts shall be as per the applicable price lists, which can change anytime without any prior intimation.

Pickup & Drop for Repair: It can be picked up/drop only by our authorized delivery executive by pre-booked pick up & Drop services.

Device start working after Diagnosing: In the case of Pickup & Drop service, if the device starts working soon after diagnosing/servicing then the minimum charges of Rs.500+GST have to be paid by the customer as service charges.

Physical Verification (Internally): Physical verification (Internally) of the device will be only possible when it reaches to our service centre. Customer understand that it is not possible to verify each and every part of the device at the time of pickup configuration of device / equipment will be only confirmed after QC(Quality Check) by the service centre which will be the final configuration and no any dispute regarding the same will be entertained. No question will be entertained if new problem diagnosed or later informed by the customer.

Software : We only promote license software. Customer must own the licensed softwares only. Customer can use trial version of software.

Device Dead Confirmation: During diagnosis if engineer found the device is dead / not functioning / troubleshooting, in such cases customer will be informed via phone call or email and the approval will be taken to proceed further, Customer have to accept / cancel the repair process on his own risk. We will not be responsible in case the device is dead / not functioning / trouble shooting during repair.

Repaired prior to Diss Computer (Repair Centre): It is customer responsibility to disclose the device history. If device was previously attended by another vendor for repair, then customer should inform us in advance. We will not be responsible if device received by us with missing spare parts.

At the time of Rough Estimate: If some other parts are found defected and required replacement or repair, in this case we will inform the same to customer and after the approval and full payment we will process further. If we found some other problems / additional issues, then it will be treated as a new problem, Diss Computer shall not be held responsible.

Basic Estimate Cost (Provisional): Estimated cost given at the time of acceptance of the device for repair is provisional and may vary at the time of detailed inspection. Final expected charges may be more than the initial estimate, the work will start only after preapproval of estimate and full payment received from customer.

Device Repair Return Policy: Our standard return time remains as 2 working days after the device is repaired and ready to dispatch. We, the service provider, will make all efforts to repair the device, after all testing and QC (Quality checks) approval we will send it to back customer Once product was delivered Diss Computer is not responsible if new issue is arising into device.

Delay in Repairing: We, the service provider, are not liable for any delays, non-performance, back-up of data or non-delivery of parts within 5 days, due to unavailability of spares, complexity of the problem, natural calamity, etc. However, we will keep the customer informed about delay and appropriate estimate date of return.

Limited Warranty: The warranty tendered hereunder, on the electronic product(s) sold under this invoice will be provided exclusively by their respective Authorized Agents/Distributors and are limited, except otherwise mentioned as per the warranty conditions as carried along with the products(s) or mentioned on Diss Computer Invoice. Primary responsibility for warranty service rests with the brand owner/supplier, Diss Computer is only a facilitator. For repairs no warranty will be provided, Physical Damage items are not covered under warranty. Warranty on applicable products becomes invalid if the product(s) has been opened or tampered by an unauthorized person/other service centre. Please retain sales invoice and warranty card to claim warranty. Warranty is applicable within the limits specified. No warranty will be applicable on cartridges (toner),

Cables and accessories are not covered under warranty.

However, warranty does not include Physical damage, Liquid damage, Tampering, Accidental damage, explode damage, Human misuse (Also warranty depends on manufacturers company policy, term and product type). We will not be responsible to provide replacement for customer if manufacturer company refuses warranty under their term.

Product Life Expectancy: We, service provider, put all our efforts to inform the customer about product warranty and its expected life. however, we do not take responsibility if it doesn’t meet with the standard. Product’s life and usage may vary and depends on the manufacturers.

Device Non-Repairable: We will put all our efforts to repair your device however in any circumstances if your device is not repairable or we are unable to repair then same will be returned to customer and applicable diagnosis charges will be liable to pay. No dispute will be entertained. If device is not repairable then diagnosis charges will be applicable Or as committed by the support team.

Non-returnable Spare Parts: Some of the defective parts replaced while undertaking the repairs will not be returned to the Customer. Examples: IC, Capacitors, Cables, Controllers, PCB, Damaged Screen, Motherboard, Hinges, Consumables etc. If customer need such consumables, then he should inform and request us prior to repair by writing an email, for same return courier charges will be borne by the customer.

Device Repair Verification: We service provider mainly focus on issue reported by customers, we try our best to test the device with all the possible ways to verify it. Hereby, we inform to the customer to verify the device at the time of delivery and confirm the issue status for which device was submitted. There would be no responsibility on Diss Computer once the device has been handed-over to the customer. No issues will be considered for missing Spare Parts or malfunctions of the device. Customer should verify device specification from the pickup receipt. Customer solely understood the clause 1 mentioned in the repair policy.

E-Com Advance Payment: In some cases, spare parts may not be available in stock and required to get by order from authorized company service center or distributor. In this case customer needs to book and purchased the spare parts online on Diss Computer website/Diss Computer showroom in advance. Advance amount will be refunded if parts are not available by company Service centre or distributors. 100% advance will be refunded, and no charges will be deducted. There will be no interest paid if authorized service center or distributor delay the spare parts delivery. Refund policy T&C applicable.

Promotion: Sometimes Diss Computer announces special offers  like promocode, Gift Vouchers Etc, it will show in Diss Computer website time to time, but it will benefit to customer only. Diss computer reserves the right to withdraw the offers, promocodes without any prior intimation.

Freebies

1.Free gifts along with Product Purchase, Onsite services and pickup and drop services are only complimentary there is no warranty/ guarantees on that product. 2. Diss Computer reserves the right to withdraw the offer of the ‘More’ freebie pack or to update, add or remove any of the freebies, at any time. Freebies cannot be exchanged for other services and one freebie cannot be exchanged for another. 3. You agree that Diss Computer shall not be responsible or liable for any loss or damage of any sort incurred as result of any such dealings.

Invoice: Customer will receive electronically generated invoice (PDF) to his registered email address/mobile number/ physical invoice copy at store. Warranty details of the purchased products will be mentioned on the Invoice.

GST Invoice: We follow strict guidelines for GST / taxes. Customer will be invoiced including GST. Corporate customer should share GST number with GST registered name while purchasing the products at Diss Computer in order to claim GST.

Authorized Service Centre Warranty: It is customer responsibility to seek the product / device warranty from manufacturer (Authorized Service Centre) whenever it is applicable. We should not be held responsible if authorized service centre refused the warranty. We advise customer to read the manufacturers term and conditions carefully. Customer must produce invoice in case to claim the warranty by manufacturer / Brand service center.

Multiple Delivery Attempt & Delivery Charges: If and for some reason, Our executive has attended the customer for delivery of device or Product on the appointed time, however due to customer unavailability the Diss Computer person is returned, due to these reasons the order will be held cancel and full amount will be forfeit And customer can rebook delivery by sending request through email on info@disscomptuers.com an additional charges as per applicable it can be paid at the time of receiving delivery from the courier person. In case if customer request to deliver the product later than the demurrage charges as applicable will be paid by customer on daily basis when delivered.

Misbehaviour with Diss Computer TEAM: Customer understand and agreed that any Physical / Misbehaviour / Abusive wording used with Diss Computer team at service location will be attracting legal action and any dispute will be handled and resolved as per Thane Jurisdiction only.

Dispute Resolution: In case, customer have a dispute with service Engineers / Vendors due to personal reason, customer hereby can release the company Diss Computer, its Owners, directors, from claims, demands and damages (actual and consequential) of every kind or nature.

Website or company would have no liability for any loss or damage incurring to customer due to any communications or dealings with any of the service provider, or other users on the website.